How We Work
Discovery Meeting Each project starts with a no-charge initial meeting with the client at the property. This is an initial opportunity to discuss the project in detail and take the brief. During the discovery meeting we learn about the client's personality, their style and their individual lifestyle, tastes and aspirations - in essence, to learn what is important to them in creating the new scheme so that the finished project is a true reflection of them. This is also an opportunity to ensure that any issues are identified and discussed before work commences on the project. We'd also discuss outline budgets and time scale so that the project can progress smoothly. This meeting is followed up with a written proposal to the client. We believe that it is very important to engage and work together with our clients as the project evolves. Concept Design In response to the client's brief a concept scheme is created for discussion. This will be presented in the form of draft layouts showing space utilization, any structural modifications and furniture layouts. We produce mood boards to demonstrate colour schemes, wall and window treatments along with options for fabrics and finishes. At this stage we produce a draft Cost Plan which includes provisional sums for any works along with an outline programme. Detail Design Once all elements in the concept design are agreed with the client, the project moves to the Detail Design and Specification stage. Every element of the scheme is designed and specified for the client to sign-off. Samples are presented for discussion and client approval. We can arrange for the client to see / feel all specified items as relevant. At this stage we also can propose, curate and install accessories as required. Procurement Once the detail design has been agreed a detailed cost plan is presented and shared privately online. This sets out the cost of each individual element per room and a summarized project total. To give our clients best value, within the procurement service, all items are supplied with the benefit of discounts as available. A procurement fee is charged to manage every stage of the procurement process from price / delivery negotiation through production / delivery / quality management, in order to maintain programme and to deal with any post delivery issues that may arise. Project Management The overall programme is drawn up and agreed with the client. Progress of the project is managed and monitored on site on a regular basis and any issues arising in the course of the project are resolved in a timely and pragmatic manner in order to maintain quality and programme. Any snagging issues are resolved quickly and efficiently to the client's satisfaction. Dressing & Handover With construction and decoration completed we arrange for a full site clean before installing window treatments and carpets. We then coordinate the delivery and positioning of all furniture and furnishings. We often curate artwork and home accessories at this stage as well, to create the finished look, or we can dress your new interior with your existing treasures, to give each room your own personal stamp.